Fast support ticket tracking with resolution management

Comprehensive customer relationship management and communication at your fingertips


Service Tickets

  • Service ticket system integrated to the customer data platform, communications and accounts
  • Fast ticket creation from your webpage, mobile device or LAN / WAN computer
  • Immediate confirmation receipt sent to customer via e-mail or SMS (text)

Support Requests

  • Fast capture of an error or support request, with allocation of severity status, support category and resolution progress
  • Identify delivery location for the required support – used in INNkeeper and REALtor
  • Fast staff to ticket assignment with unlimited additional assignments to escalate support
  • Deadline target date allocation, progress tracking and time spent per assignment
  • Capture unlimited photo images per staff assignment with photo feed from mobile phone

Resolution Progress

  • Support progress dashboard with large screen display and running totals for created, closed and open tickets
  • View large screen display in four simultaneous views with real-time ticket count for today, the last 24 hours or a user specified date range
  • Knowledge base of common support issues or requests with fast search and retrieve of error diagnosis with resolution instructions
  • Fast SMS progress reports and e-mail diagnosis with resolution instructions to custome

Task Management

  • Staff task and activity scheduling with priority settings and progress tracking
  • Pop-up task and activity reminders with messaging across LAN’s and WAN’s


  • Standard system reports with extensive data, status and timeline filters
  • Reporting consoles with extensive filters for user designed reports and BI statistics

Business management features

  • Debtors control (AR) (see BACKoffice accounting)
  • Services and Charges (non stock item) billing (see BACKoffice accounting)
  • Transaction management (see BACKoffice accounting)
  • Cash control (see BACKoffice accounting)
  • Document filing and management system (see DOCmanager)
  • Facsimile transmission and receipting (see FAXmanager)

Seamless Integration to:

  • PHONEmanager telephone call and billing management
  • INNsync data synchroniser linking offices across geographic boundaries
  • CIMSOweb on-line customer profile management and activity scheduling
  • STOCKmanager products services and recipe stock control with procurement
  • BACKoffice creditors (AP), General Ledger (GL) and Cash Books (CB)


    Are you looking to take effective control of your business?​