Customer Relations & Business Management Software
Customer centric CRM, business administration, communications and accounting control
Features
- Extensive customer database with management reports console
- Demographic and status profiling with data mining
- Customer and staff identification by RFID, Bar Code or Mag Strip card, photo image display or finger print scan
- Direct call dialing, e-mail, fax, and SMS transmission with tracking
- Bulk marketing e-mail, fax, snail-mail and SMS blasts
- Staff task and communications scheduling and tracking
- Customer preferences and detailed trading history
Business management features
- Debtors control (AR) (see BACKoffice accounting)
- Services and Charges (non stock item) billing (see BACKoffice accounting)
- Transaction management (see BACKoffice accounting)
- Cash control (see BACKoffice accounting)
- Document filing and management system (see DOCmanager)
- Facsimile transmission and receipting (see FAXmanager)
Seamless Integration to:
- PHONEmanager telephone call and billing management
- INNsync data synchroniser linking offices across geographic boundaries
- CIMSOweb on-line customer profile management and activity scheduling
- RESTaurateur food and beverage (F&B) points of sale
- SHOPkeeper retail points of sale for shops and superettes
- SPAscheduler SPA and wellness management
- ACTIVities recreational activities scheduler
- STOCKmanager products services and recipe stock control with procurement
- BACKoffice creditors (AP), General Ledger (GL) and Cash Books (CB)