What is LUSA and Why Does LUSA Include Annual Price Adjustments Based on the Consumer Price Index (CPI)?

What is A License Upgrade and Support Service-Level Agreement (SLA) or LUSA? And Why Does LUSA Include Annual Price Adjustments Based on the Consumer Price Index (CPI)?

When investing in sophisticated software like CiMSO Hospitality ERP Software, it’s crucial to understand the additional services and agreements that come with it. One such important agreement is the License Upgrade and Support Service-Level Agreement, commonly referred to as LUSA.

Understanding LUSA

A License Upgrade and Support Service-Level Agreement (LUSA) is a comprehensive contract between the software provider and the client. This agreement ensures that clients receive timely software updates, upgrades, and necessary technical support to maintain optimal software performance. In simpler terms, LUSA guarantees that your software remains up-to-date and functional, adapting to new technological advancements and evolving business needs.

Key Components of LUSA: 

  1. Software Updates and Upgrades: Regular updates to improve software functionality and security.
  2. Technical Support: Access to expert assistance for troubleshooting and technical issues.
  3. Performance Monitoring: Ensuring the software operates efficiently and effectively.
  4. User Training: Providing necessary training to staff for better utilization of the software.

Benefits of LUSA to Clients 

Investing in LUSA brings several tangible benefits to your organization, enhancing the overall value you get from your CiMSO Hospitality ERP Software.

  1. Continuous Improvement

With LUSA, your software is regularly updated and upgraded. These updates often include new features, improved performance, and enhanced security measures, ensuring that your system remains current and capable of meeting your business needs.

Example: Imagine running a hotel chain. With continuous software improvements, you can seamlessly integrate new booking channels, implement advanced data analytics for better customer insights, and enhance cybersecurity measures to protect guest information.

  1. Reliable Technical Support

Having access to dedicated technical support can be a game-changer. Whenever you encounter an issue or have a question, the support team is there to assist, minimizing downtime and ensuring smooth operations.

Example: If your hotel experiences a glitch in the booking system during peak season, quick technical support can resolve the issue promptly, preventing potential revenue loss and customer dissatisfaction.

  1. Cost-Effective Maintenance

Regular updates and proactive support help prevent major issues that could be costly to fix. This proactive approach saves you from unexpected expenses and ensures predictable budgeting for software maintenance.

Example: Think of it as regular maintenance for your car. Routine check-ups and servicing prevent major breakdowns, saving you from expensive repairs in the long run.

  1. Enhanced Security

In today’s digital age, security is paramount. Regular software updates include security patches that protect your system from vulnerabilities and potential cyber threats.

Example: With LUSA, your software receives the latest security updates, safeguarding sensitive guest data and protecting your hotel’s reputation.

Why does LUSA Include Annual Price Adjustments Based on the Consumer Price Index (CPI)?

An essential clause in LUSA is the annual price adjustment based on the Consumer Price Index (CPI). Understanding the rationale behind this clause can help clients appreciate its necessity and fairness.

What is the Consumer Price Index (CPI)?

The Consumer Price Index (CPI) measures the average change over time in the prices paid by consumers for a market basket of consumer goods and services. It is a widely used economic indicator that reflects the cost of living and inflation rates.

Rationale Behind CPI-Based Adjustments

  1. Accounting for Inflation:

Over time, the cost of providing software updates, support, and other services increases due to inflation. By adjusting LUSA fees annually based on the CPI, the software provider can cover these rising costs without compromising service quality.

Example: Just like how the cost of groceries or utilities might increase year over year due to inflation, the cost of delivering high-quality software support and updates also rises. CPI-based adjustments ensure that the service provider can continue offering top-notch support without incurring losses.

  1. Sustainable Service Delivery: 

Regular price adjustments ensure that the service provider has the necessary resources to invest in the latest technologies, hire skilled personnel, and maintain robust infrastructure. This sustainability is crucial for delivering consistent and high-quality support to clients.

Example: Consider the ongoing need for cybersecurity improvements. As cyber threats evolve, investing in advanced security measures is essential. CPI-based adjustments help ensure that the provider can continuously enhance security features, protecting your business from emerging threats.

  1. Fair and Transparent Pricing: 

CPI-based adjustments provide a transparent and predictable pricing model. Clients can anticipate slight annual fee increases aligned with economic conditions, allowing for better financial planning.

Example: Instead of facing sudden, substantial fee hikes, clients experience gradual adjustments that reflect real-world economic changes. This predictability helps in budgeting and financial forecasting for your business.

A License Upgrade and Support Service-Level Agreement (LUSA) is a vital component of your investment in CiMSO Hospitality ERP Software. It ensures continuous software improvements, reliable technical support, cost-effective maintenance, and enhanced security. The annual price adjustments based on the Consumer Price Index (CPI) are essential for maintaining the quality and sustainability of these services. By understanding the benefits and rationale behind LUSA, you can make informed decisions that enhance your business operations and secure your technological investments for the future.

In the ever-evolving landscape of hospitality, having a robust and up-to-date software system supported by a comprehensive LUSA can be the difference between thriving and merely surviving. Invest wisely, and let CiMSO’s LUSA be your partner in success.


CiMSO สนับสนุนลูกค้าในการเปลี่ยนจากระบบซอฟต์แวร์แบบแยกส่วน (fragmented legacy software systems) ไปยังรูปแบบซอฟต์แวร์อีอาร์พีอินทีเกรชัน (integrated ERP solutions) CiMSO ยังดูแลและให้ความช่วยเหลือในการการปรับใช้ระบบใหม่อย่างประสบความสำเร็จ โดยเรามีมาตรฐานในการให้บริการ ภายใต้ ระบบบริหารคุณภาพ ISO90003 และหลักการจัดการโครงการแบบ PRINCE II

กรุณาติดต่อสำนักงาน CiMSO ในพื้นที่ของคุณหรือ Value Added Reseller (VAR) สำหรับข้อมูลเพิ่มเติมเกี่ยวกับชุดซอฟต์แวร์ ERP ของ CiMSO สำหรับ โรงแรม ล็อดจ์ รีสอร์ท (Hotels, Lodges, Resorts) สโมสรหรือคลับ (Club) ไทม์แชร์(Timeshare) และการจัดการพื้นที่เช่า(Leasing management

หากคุณต้องการระบบที่ปรึกษาและระบบ ERP สำหรับธุรกิจการบริการ (ซอฟต์แวร์กอล์ฟ ซอฟต์แวร์การจัดการโรงแรม ซอฟต์แวร์การจัดการรีสอร์ท ซอฟต์แวร์การจัดการกิจกรรม ร้านอาหาร ซอฟต์แวร์การจัดการอาหารและเครื่องดื่มและครัวกลาง ซอฟต์แวร์สปา การจัดการร้านค้าปลีกขายส่ง การจัดการแฟรนไชส์ ​​และอื่นๆ ธุรกิจบริการ)

สามารถติดต่อ CiMSO ERP Software   เพื่อสาธิตการใช้งานสั้นๆ (ฟรี ผ่านระบบออนไลน์) ได้ที่ 02-1296312 หรือ  Marketingth@cimso.com

If you require a consultant system and an ERP system for hospitality businesses (golf software, hotel management software, resort management software, event management software, restaurant, F&B and Central Kitchen Management Software, spa software, wholesale retail management, franchise management, and other service businesses)

Feel free to contact CiMSO ERP Software  for a short demo (free, via online) at 02-1296312 or marketingth@cimso.com

To contact CiMSO Sales Team by phone, please call +66-21296312 or email at marketingth@cimso.com